Why am I prompted for a password when I install Sequencher on my Macintosh?
The prompt is from your Macintosh operating system. When you install an application on OSX the operating system insures that you have administrative privileges by requiring a password. -20
View ArticleWhen I start Sequencher 5.2 or later, I get a Sequencher License Manager...
You need a valid Sequencher license in order to launch Sequencher. If you see this dialog, it could be due to one of the following reasons.- No license exists in the expected location. For...
View ArticleMy license didn't arrive/I lost my license, can you send another?
Certainly, we’ll be glad to send you another copy of your original license file or help determine what happened to the file. Simply contact Gene Codes Technical Support or your Sales representative...
View ArticleWhen I click on the ‘ActivateMe@genecodes.com’ link, nothing happens. What...
When you click on the link, an email client window should pop up with the To, Subject, and Body all filled in with information Gene Codes needs in order to create a software license for you. You’ll...
View ArticleI just got a new computer and now my license doesn't work, what can I do?
If you have a standalone license that was locked to your old computer, you’ll need to get a new license file that’s based on the machine configuration of your new computer. Please contact Gene Codes...
View ArticleWhen I launch Sequencher, why do I get the message ‘Sequencher could not...
You could get this message for a number of reasons. The 2ndpart of the message will provide additional information on the particular cause, like ‘License has expired’, ‘Wrong host for license’,...
View ArticleI run my RLM Server on Windows, but I am unable to log onto the Server from...
The firewall in Windows will not allow a remote client to log onto the server unless you open specific UDP ports. The ports that need to be opened are UDP 5053, 5054, 50541. -39
View ArticleI run my KeyServer on Windows, but I am unable to log onto the Server from...
The firewall in Windows will not allow a remote client to log onto the server unless you open specific UDP ports. Below are two links which document how to get to the Windows Firewall administration...
View ArticleI moved my Sequencher hardware key to a different computer but get the...
If you have Sequencher 5.2 or later and you received a license that is locked to the hardware key, you must also install the license file as well as move the key to the new computer. For information...
View ArticleWhen I start Sequencher, why does it take a long time to start?
One reason this could happen is if you have switched from using a Sequencher KeyServer-based License Server to an RLM-based License Server and the Sassafras KeyAccess program still exists on your...
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